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Pricing & CS Executive in Sharjah - United Arab Emirates

Experience: 2 - 3 yrs. | Opening: 2
Education:Basic - Any Graduation
Nationality: Any Nationality
Industry Type: Logistics / Transportation / Warehousing / Courier
Other Benefits:As per UAE Labor Law
Functional Area:Buying / Purchase / Procurement / Vendor Management Jun 6, 2021


Job Description

To provide premium quality customer service to clients by ensuring prompt responses to all queries, effective issue resolution and accurate information on shipment status thereby developing profitable and long term relationships and ensuring customer satisfaction. Provides reporting and documentation of pricing structures and serves as the point-of-contact for pricing inquiries from internal sales department. Respond to Global RFQ and overseas stations pricing requests
• Support the Operational Activities
• Receive and attend to Customer Queries and calls on products on services promptly and provide the desired information in courteous manner.
• Effectively rack and monitor the progress of shipment right from the time shipment is picked at the origin to the time it is delivered.
• Liase with the airline and shipping lines on ETA of shipments and with origin stations for timely resolutions alteration and discrepancies (Delays, off boarding, short over shipment).
• Process 3rd party shipments as per company procedures.

Quality, Health and Safety, and Environment
• Strictly follows Company’s policies and procedures and applicable laws and regulations to protect and maintain the health and safety of oneself, others, and the environment adopted by the Company.
• Promptly reports any possible violations on the Company’s health and safety policies and procedures.


Desired Candidate Profile

• U.A.E driving license an advantage (driving license recognized by UAE)
• Minimum of 4 Years in Freight Operations / Logistics Industry (preferably within the Middle East Region)
• Candidate must be having Good Knowledge on responding the to both international Networks (WCA, ATLAS etc.) and local Sales enquires to obtain rates from various vendors, shipping lines, momentum offices and quote customer with agreed margin.
• Strong IT system knowledge and skills including knowledge and understanding on the specialty systems such as Cargowise, SAP & Customer data systems.
• Comprehensive knowledge of the company's global products and services.
• In depth knowledge of transportation, logistics and supply chains services and operations.
• Knowledgeable of domestic and international regulatory compliance laws and regulations related to the transportation and oil and gas industry.
• Advanced excel user.


Keyword: Purchasing, Procuring and Customer Service
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    Disclaimer

    Gulftainer has a robust recruitment process where the employment criterion is based purely on merit.

    Under no circumstance will Gulftainer solicit recruitment fees, deposits or any other monetary benefits for recruitment from job seekers. We do not collect any form of financial incentives from educational institutions for participation in a recruitment event or for liaising with a recruitment consultant.

    Any reliance you place on such information as stated above is therefore strictly at your own risk. In no event will Gulftainer be liable to honor the terms of any fake advertisements, fake offer letter so issued, or provide employment to anyone who has been issued a fraudulent offer letter.

    Gulftainer wishes to remind its jobseekers that all Gulftainer group email addresses end in @gulftainer.com or any of its official domain addresses and a candidate would never be sent correspondence from personal email accounts, such as Hotmail, Yahoo or Gmail.

    Gulftainer does not solicit prospective employees via social networking sites or instant / text messaging or similar services.

    Please be aware that Gulftainer has only one official channel in the region for applying for positions and that is:

    http://careers.gulftainer.com/currentopenings

    If you come across any suspicious activity as stated above, or have any concerns about the authenticity of any correspondence or documents that purport to be issued by Gulftainer, you should direct your concerns to Gulftainer at itsecurity@gulftainer.com

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